At EDEN Insurance, we go above and beyond for our clients and that’s throughout the lifetime of their policy. Once you have arranged your insurance through us, our support doesn’t end there. We’re here if you have any questions, changes to your policy or, unfortunately in the event that you need to make a claim.
How have we helped our clients during a claim? We go beyond standard day to day claims handling to advocate robustly and proactively on behalf of our clients.
We acted for an engineering customer facing a claim alleging multiple building services issues on a completed construction project.
Shortly before mediation, insurers asserted that 4 separate PI claims applied, triggering 4 policy excesses of £25,000.
We strongly challenged this position and, without any solicitor involvement or additional cost to the customer, negotiated a settlement whereby the customer only contributed £25,000 in total by way of a policy excess – saving our customer £75,000.
A surveyor client was involved in a compulsory purchase of land to facilitate the development of a major sporting arena. The client acted for a landowner who was ultimately dissatisfied with the level of compensation received for the land purchased. When our customer sought to recover unpaid fees of approximately £100,000, the landowner responded with a counterclaim exceeding £1million.
Insurers appointed Solicitors who considered the counterclaim largely without merit but warned that defending it would be costly. They proposed that the insured waive its fees to achieve a ‘drop hands’ settlement. While we recognised the commercial logic in such a settlement, we were keen to ensure our customer was not left out of pocket.
We therefore negotiated directly with Insurers and secured an agreement under which they paid our customer its fees less the policy excess, resulting in a recovery of approximately £75,000. The dispute was settled on the ‘drop hands’ basis, saving our customer considerable time, stress, and expense, while protecting their financial position and their excellent claims record.