Insurance involves the transfer of risk from the policyholder to the Insurer. To ensure this transfer operates as intended, it is essential that policyholders notify insurers promptly via EDEN of all claim circumstances and claims.

What to do?

If You become aware of a complaint, claim or claim circumstance please contact EDEN immediately and follow the guidance outlined below.

You should provide as much information as possible by completing one of our Claim Forms and emailing it to info@edenib.co.uk. 

You should not make any admission of liability, offer settlement; incur costs or engage in substantive correspondence before communicating with EDEN.

Otherwise, this could prejudice your entitlement to indemnity under your insurance policy.